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can't add user

Rohrback Cosasco
Rohrback Cosasco Feb 24, 2021

I need to be able to add a new user, but he is not receiving an invitation email. Can I get help in troubleshooting that?

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Fadoua
Fadoua Community Leader Feb 24, 2021

@Rohrback Cosasco 

  • What steps are you taking to send the invite?
  • Are notification emails working fine in your instance? 
  • Is this problem happening in Jira?
  • Did you try to send the invite to yourself to see if you will get the notification email?

Please let me know so that I can help you troubleshoot the issue

Best,

Fadoua

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