after upgrade to v. 8.9.1 attachment behaviour source file disappearing on drag & drop

Question

We see a random issue in the new version:

When creating a new ticket (create screen) and adding an email from Outlook to the new JIRA ticket via drag & drop we see inconsistent behaviour:

* when dragging emails to the browse and attach section, there is no issue
* when dragging emails to the description field, there is random behaviour: every x times the drag & drop mode will swap to "move" instead of "copy" which you can only recognize by the little tool tip next to the mouse pointer:* copy

* move

This behaviour is very risky, since important email can / have been lost from Outlook without users noticing.

Aaron-Lyonel Fritschi · Answer

@Mihai Schwarz thanks for the suggestion. I raised a ticket to the support now and will wait for the answer first. Then we will re-consider.

Mihai Schwarz · Answer

@Aaron-Lyonel FritschiI would consider planing another upgrading of the instance if you can, first on a test environment and then on the production environment.

Aaron-Lyonel Fritschi · Answer

@Mihai Schwarz  not yet, I first wanted to check if someone is aware / has a suggestion. I agree this probably is a bug and will raise a ticket.

I confirm this behaviour has not been seen in our old version. We were on a much older version before though:

Jira v7.13.4