We see a random issue in the new version:
When creating a new ticket (create screen) and adding an email from Outlook to the new JIRA ticket via drag & drop we see inconsistent behaviour:
This behaviour is very risky, since important email can / have been lost from Outlook without users noticing.
Hi @Aaron-Lyonel Fritschi
Interesting, did you open a ticket with Atlassian Support? They might consider this as a Bug.
I am using Jira Software Server 8.12.3 and this is not occurring on this version. Moving an email from Outlook into the description of a ticket will only copy the details of the email and not the email itself.
I recommend that you should open a ticket with Atlassian to see if this is normal behavior or a bug.
@Mihai Schwarz not yet, I first wanted to check if someone is aware / has a suggestion. I agree this probably is a bug and will raise a ticket.
I confirm this behaviour has not been seen in our old version. We were on a much older version before though:
Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events