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Why am I upgrading to Standart if I only have 10 users in the Jira app?

Dennys Marquez
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 08, 2023

Tengo una pregunta más, en Jira solo tengo 10 usuarios y en Confluence solo tengo 13 pero me dice que es gratis. ¿Por qué estoy actualizando a Standart si solo tengo 10 usuarios en la aplicación de Jira?


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Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 08, 2023

Hey Dennys,

Welcome to the Atlassian community!

Just with the information that you provided, I cannot answer precisely why you were moved to Standard, there can be a couple of reasons:

  • It is free but you started a free trial of the standard license
  • At some moment you had more than 10 users
  • Others

You can see that there is a yellow alert icon in your Jira Software application, if you hover your mouse there you might find out the reason for it.

Otherwise, I strongly recommend checking with Atlassian support and raising a ticket with them to understand what is happening:

Please give it a try and let me know how it goes.



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