When creating a new issue the ticket goes into the 'To Do' queue instead of the 'Backlog'

We have recently created some new Projects within JIRA and created a workflows to suit our needs. The only problem we are having is that when we create a new ticket and assign it to a project it goes straight into the active kanban board instead of the backlog. I know this is most likely around the workflow but cannot seem to fix this, please can you provide some assistance to expand this to all of our open projects?

Many thanks.

2 answers

0 votes
Warren Levy Community Champion Jan 16, 2018

Hi Hector

If you look at a screenshot of one of my workflows, created items go to a status Backlog and the items need to be dragged to the To Do status to show on the board.



In cloud Jira (not sure about Server), this is the way I've set up the board


0 votes
Jack Brickey Community Champion Jan 16, 2018

ugh....this is a duplicate that I have been answering as well. 

Warren Levy Community Champion Jan 16, 2018

I know ... I was scrolling down the list of questions, saw this and answered, then saw the next one was the same and had an answer already. Frustrating!

Thank you to you bot h for coming back, It looks like Warren found the solution as I checked the workflow again and the created items were going straight to 'To do' instead of backlog.


Thank you again

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