User with firstname.lastname2@xyz.com not sync with Jira from MS Active directory

[Saurabh Sutrave]

User with firstname.lastname2@xyz.com does not sync with Jira. It is showing user name but when I select the user it is showing "user does not exist". Can't we sync similar name users by adding 1,2 or 3 after the last name?

[Pramodh M]

Hi @Saurabh Sutrave 

You need to define the claims in AD properly in order to have synchronization in Jira

Here's a ref link for all the settings

https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/atlassian-cloud-tutorial

Thanks,
Pramodh