User with firstname.lastname2@xyz.com does not sync with Jira. It is showing user name but when I select the user it is showing "user does not exist". Can't we sync similar name users by adding 1,2 or 3 after the last name?
You need to define the claims in AD properly in order to have synchronization in Jira
Here's a ref link for all the settings
https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/atlassian-cloud-tutorial
Thanks,
Pramodh
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