User is not able to receive JIRA notifications

Question

Hello Team,

JIRA is not sending any notification email after changes done even after being the watcher of that project. Right now we are using JIRA version 6.4.12. This is working for every other projects like for other projects people are able to receive notification emails.

Can any one tell what could be the issue?

Thanks in advance.

John Funk · Answer

Maybe so. Or maybe Atlassian has blacklisted the email for some reason. Either way, I would open a support ticket with them.

https://support.atlassian.com/contact/#/

Ashutos Dash · Answer

Hello @John Funk

Sorry for responding so late. We thought an upgrade would resolve the issue but even after upgrade to v7.13.13 the issue still persists.

I even tried tagging that specific person while commenting but still he didn't receive anything.

Do you think it might be a bug?

Thank you.

John Funk · Answer

Can you tag the user on that specific issue to see if they get that notification?