Unable to create initial user after initial JIRA install

So,

 

Background:

We've had a 10 user license for Jira...we had a MySQL meltdown, and we were unable to retrieve the backup file for it...using our exsisting JIRA, we cleared out the dbconfig file and fresh installed MySQL. Then we reinitilized the set up for JIRA (Custom) using our same user license.  We are unable to create the initial admin user since it says we do not have permission.  We have tried a clean JIRA install on another service, and it has given us the same issue.

Issue:

Why can we not create the initial user, even with a fresh install? Is it something to do with our license tracking on JIRA itself, and attempting to use the same license on a new JIRA....or?

1 answer

0 vote
Steven Behnke Community Champion Sep 12, 2017

Check the log files and let us know what happens when you try to create a user.

Hey Steven, we weren't able to locate the root cause of the problem....but with a fresh install of MySQL we were able to work around the issue.  I would assume this issue was on the MySQL side. 

Thanks!

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published Friday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

56 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot