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Socket timeout exception

In the app links sometimes, I am getting socket timeouts. I want to increase that based on following article but I don't know where the JVM parameters are being loaded.

Is it in the setenv.sh under the bin directory?

https://confluence.atlassian.com/jirakb/jira-throws-a-sockettimeoutexception-when-using-the-jira-to-jira-issue-copy-add-on-to-copy-an-issue-between-two-jira-servers-788958227.html

1 answer

1 vote
Pramodh Community Leader Jan 26, 2021

Hi @Dimitrios Danampasis 

Yes, you are right.

Please follow the documentation here on setting properties in setenv.sh

https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html

Thanks,
Pramodh

I've increased the timeout to 20 sec but it didn't solve the issue. Do you have any other idea on how to troubleshoot that?

Pramodh Community Leader Jan 27, 2021

Hi @Dimitrios Danampasis 

Could you please give us the error or screenshot that would help in figuring out the error

Thanks,
Pramodh

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DEPLOYMENT TYPE
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VERSION
8.14.0
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