Require description from a customer if standard select list option is not chosen.

Question

Hi,

I have been asked to add a select list custom field and require a customer description if the default list option is not used.

How would I make it so if the customer doesn't select the default option, it will open a box for them to give the reason.

Thanks for any thoughts on this

Hana Kučerová · Answer

Hi @Dave Hattig ,

I believe you will need some application for such thing. I'm aware of two, which could help you with this, but probably there are more of them:

* Extension for Jira Service Management - Dynamic Forms
* ScriptRunner for Jira - Behaviours