JIRA is unable to perform a background re-index at this time because the index files are either missing or corrupted.
The issue index is inconsistent with the database state. Database has (95,542) issues but the index has (62,541) issues.
When I run re-indexing, it fails at 64% due to the problem discription mentioned above.
I need help with resolve this
Can you try the below steps:-
1. Shutdown JIRA
2. Backup your Index folder
3. Go to Index Folder
4. Delete all index folders
5. Start JIRA
6. And perform re-indexing.
If this doesn't fix it, you can always copy the backed up index folder.
We took a look at the logs again and found out that the was a value conversions problem. This info on this link below helps and updating JDK
...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/startup.sh ExecStop=/opt/jira/bin/shutdown.sh TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...
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