Login not working after base url change


I was accessing Jira by IP, and have now registered a domain. 

When I access Jira over the domain, it loads properly but does not allow me to login (nothing happens) while over IP, it still works fine. The base URL appears to be correctly changed in the settings so I am out of ideas. 


Any help is appreciated. 



1 answer

0 vote

Hi Ivan,

When you say nothing happens do you get a login error or does it just stay on that page?

Here is what I would check:

  1. Verify the base URL in settings again
  2. Verify the base URL is correct in the server.xml file
  3. Check your proxy settings

Once you have verified the above information I would next reproduce the issue and collect a HAR file and see what information it provides.



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

13,152 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you