Link issue

[Aswathi D]

Hi 

Why am I getting the below error ?

All the required permissions are there 

[Erki Tammik]

Parent link is used to link Epics to higher level issues.

You need to use "Epic link" field to set Epic as parent for Story/Task level issues.

[Aswathi D]

Hi @Erki Tammik 

Thanks for the reply

The above happens only for one user 

All others with same permission can link the issue 

Why ?

[Erki Tammik]

@Aswathi D 

Check how the user is attempting to link the issue.

Based on the picture you provided, it appears that the user is trying to link a story/task-level issue using 'Parent link,' but they should use 'Epic link' instead.

[Aswathi D]

Hi @Erki Tammik ,

I too tried the same way like the user did 

For me it's possible to link 

[Erki Tammik]

@Aswathi D

"No matches" may indicate that the user is unable to see that issue.
If user is unable to see issues in other project, then user won't be able to link issues there.

Another option the user can try is to link using just the issue key: INI-78.

Could you please ensure that user has access to the destination issue INI-78? You can use the permission helper to verify: https://yourcompany.atlassian.net/secure/admin/PermissionHelperAdmin.jspa (Cloud URL, yours might be different. System settings->Helper)

Alternatively, the user can attempt to directly open the issue using the URL.