Link issue

Question

Hi

Why am I getting the below error ?

All the required permissions are there

Erki Tammik · Answer

@Aswathi D

"No matches" may indicate that the user is unable to see that issue.
If user is unable to see issues in other project, then user won't be able to link issues there.

Another option the user can try is to link using just the issue key: INI-78.

Could you please ensure that user has access to the destination issue INI-78? You can use the permission helper to verify: https://yourcompany.atlassian.net/secure/admin/PermissionHelperAdmin.jspa (Cloud URL, yours might be different. System settings->Helper)

Alternatively, the user can attempt to directly open the issue using the URL.

Aswathi D_p6mcn8 · Answer

Hi @Erki Tammik ,

I too tried the same way like the user did

For me it's possible to link

Erki Tammik · Answer

@Aswathi D

Check how the user is attempting to link the issue.

Based on the picture you provided, it appears that the user is trying to link a story/task-level issue using 'Parent link,' but they should use 'Epic link' instead.