Hi,

We have JIRA Service Desk installed (50 users). SEN-9985916

Afterwords, I installed JIRA Software (10 users) - SEN-9969209 (obr file) and when I install JIRA Portfolio (10 users), I get a license violation error. 

I know that always the highest number of licenses counts, but Portfolio is an add-on on Software so I thought that it didn't count.

Is there a workaround ? Can I install JIRA Software & Portfolio on another server and afterwards do an application link ?

Thanks

Mathieu

mathieu.kasiers@ctg.com

1 answer

0 votes

The licence for an add-on must match the highest tier application you have.

You've said you have 50 Service Desk users and 10 Software users.  That means your licence for add-ons must be for 50, as that's the highest tier.

Separate servers could work, but you'll be lacking in functions linked to SD.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 26, 2019 in Jira Software

How to prevent the propagation of unused project schemes, workflows & screens in Jira software

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...

573 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you