We have JIRA Service Desk installed (50 users). SEN-9985916

Afterwords, I installed JIRA Software (10 users) - SEN-9969209 (obr file) and when I install JIRA Portfolio (10 users), I get a license violation error. 

I know that always the highest number of licenses counts, but Portfolio is an add-on on Software so I thought that it didn't count.

Is there a workaround ? Can I install JIRA Software & Portfolio on another server and afterwards do an application link ?




1 answer

0 votes

The licence for an add-on must match the highest tier application you have.

You've said you have 50 Service Desk users and 10 Software users.  That means your licence for add-ons must be for 50, as that's the highest tier.

Separate servers could work, but you'll be lacking in functions linked to SD.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

499 views 1 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot