We have JIRA Service Desk installed (50 users). SEN-9985916

Afterwords, I installed JIRA Software (10 users) - SEN-9969209 (obr file) and when I install JIRA Portfolio (10 users), I get a license violation error. 

I know that always the highest number of licenses counts, but Portfolio is an add-on on Software so I thought that it didn't count.

Is there a workaround ? Can I install JIRA Software & Portfolio on another server and afterwards do an application link ?




1 answer

0 vote

The licence for an add-on must match the highest tier application you have.

You've said you have 50 Service Desk users and 10 Software users.  That means your licence for add-ons must be for 50, as that's the highest tier.

Separate servers could work, but you'll be lacking in functions linked to SD.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

13,210 views 15 14
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you