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Jira unresponsive after database configuration

Scott Lamshed
Scott Lamshed September 9, 2019

A brand new installation on Win 2016 server connected to a blank MS_SQL database.  Ran through the wizard install & all went well until the database configuration step.  It crashed shortly after starting and now just redirects to http://localhost:8080/secure/errors.jsp and provides 503 errors.  Checked that JRE is installed & path.  I'm ata bit of a loss as to how to proceed.  The new data does not seem to have been created in the DB.  DB user account looks fine.  Running the setup via RDP on the server with admin permissions.

 

Cheers,

Scott.

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Scott Lamshed
Scott Lamshed September 10, 2019

After much searching I found the information I needed in :

C:\Program Files\Atlassian\Application Data\JIRA\log\atlassian-jira.log

 

In here I found the error:

CREATE TABLE permission denied in database 'jira_db'

I went back to our DBA & found that the user had not been added to the correct role

Once that was fixed we are back in business.

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September 9, 2019

hi @Scott Lamshed ,

Can you post your logs here and also the screen shot of http://localhost:8080/secure/errors.jsp?

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Scott Lamshed
Scott Lamshed September 10, 2019

I will have to do that tomorrow morning Dragon.  Have knocked off for the day.

 

Cheers,

Scott.

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Scott Lamshed
Scott Lamshed September 10, 2019

Error from a networked workstation:

jira_error_1.png

Error on the server browser itself:

jira_error_2.png

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September 10, 2019

Hi @Scott Lamshed ,

Can you check the process is running and logs might help to debug

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Scott Lamshed
Scott Lamshed September 10, 2019

Trying to post the logs as plain text but get this :-(

 

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Your message was not accepted. Check for invalid HTML or try reposting as plain text.

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Scott Lamshed
Scott Lamshed September 10, 2019

jira_3.png

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Scott Lamshed
Scott Lamshed September 10, 2019

access_log.2019-09-11
172.17.32.170 458x1x1 - [11/Sep/2019:07:38:14 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 313 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko" "-"
172.17.32.170 458x2x1 - [11/Sep/2019:07:38:14 +1000] "GET /favicon.ico HTTP/1.1" 503 5 15 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko" "-"
172.17.32.170 458x3x1 - [11/Sep/2019:07:38:27 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 15 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko" "-"
172.17.32.170 458x4x1 - [11/Sep/2019:07:38:27 +1000] "GET /favicon.ico HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko" "-"
172.17.32.170 458x5x1 - [11/Sep/2019:07:38:29 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko" "-"
172.17.32.170 458x6x1 - [11/Sep/2019:07:38:30 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko" "-"
172.17.32.170 458x7x1 - [11/Sep/2019:07:38:30 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko" "-"
172.17.32.170 458x8x1 - [11/Sep/2019:07:38:30 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 16 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko" "-"
172.17.32.170 458x9x1 - [11/Sep/2019:07:38:30 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko" "-"
172.17.32.170 458x10x1 - [11/Sep/2019:07:38:31 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 15 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko" "-"
172.17.32.170 458x11x1 - [11/Sep/2019:07:38:31 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko" "-"
172.17.32.170 458x12x1 - [11/Sep/2019:07:38:32 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko" "-"
172.17.32.170 458x13x1 - [11/Sep/2019:07:38:32 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko" "-"
172.17.32.170 458x14x1 - [11/Sep/2019:07:38:32 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko" "-"
172.17.32.178 458x15x1 - [11/Sep/2019:07:38:37 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36" "-"
172.17.32.178 458x16x1 - [11/Sep/2019:07:38:40 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 15 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36" "-"
172.17.32.178 458x17x1 - [11/Sep/2019:07:38:40 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36" "-"
172.17.32.170 458x18x1 - [11/Sep/2019:07:38:41 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36" "-"
172.17.32.170 458x19x1 - [11/Sep/2019:07:38:41 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36" "-"
172.17.32.170 458x20x1 - [11/Sep/2019:07:38:42 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36" "-"
172.17.32.170 458x21x1 - [11/Sep/2019:07:38:42 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36" "-"
172.17.32.170 458x22x1 - [11/Sep/2019:07:38:42 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36" "-"
172.17.32.170 458x23x1 - [11/Sep/2019:07:38:43 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36" "-"
172.17.32.170 458x24x1 - [11/Sep/2019:07:38:43 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36" "-"
172.17.32.178 458x25x1 - [11/Sep/2019:07:38:43 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36" "-"
172.17.32.178 458x26x1 - [11/Sep/2019:07:38:43 +1000] "GET /secure/errors.jsp? HTTP/1.1" 503 5 0 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36" "-"
0:0:0:0:0:0:0:1 461x27x1 - [11/Sep/2019:07:41:34 +1000] "GET / HTTP/1.1" 302 - 11 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36" "-"
0:0:0:0:0:0:0:1 461x28x1 - [11/Sep/2019:07:41:34 +1000] "GET /secure/errors.jsp HTTP/1.1" 503 5 3 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36" "-"

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Scott Lamshed
Scott Lamshed September 10, 2019

jirasoftware100919151122-stderr.2019-09-11


2019-09-11 07:37:48 Commons Daemon procrun stderr initialized
11-Sep-2019 07:37:51.387 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version: Apache Tomcat/8.5.40
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Apr 10 2019 14:31:19 UTC
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server number: 8.5.40.0
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Windows Server 2016
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 10.0
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: amd64
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: C:\PROGRA~1\ATLASS~1\JIRA\jre
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 1.8.0_202-b08
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: Oracle Corporation
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: C:\Program Files\Atlassian\JIRA
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: C:\Program Files\Atlassian\JIRA
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:-OmitStackTraceInFastThrow
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDetails
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDateStamps
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCTimeStamps
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCCause
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseGCLogFileRotation
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:NumberOfGCLogFiles=5
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:GCLogFileSize=20M
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xloggc:C:\Program Files\Atlassian\JIRA\logs\atlassian-jira-gc-%t.log
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:InitialCodeCacheSize=32m
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:ReservedCodeCacheSize=512m
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=C:\Program Files\Atlassian\JIRA
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=C:\Program Files\Atlassian\JIRA
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dignore.endorsed.dirs=C:\Program Files\Atlassian\JIRA\endorsed
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=C:\Program Files\Atlassian\JIRA\temp
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=C:\Program Files\Atlassian\JIRA\conf\logging.properties
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: exit
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: abort
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms384m
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx2048m
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: [C:\Program Files\Atlassian\JIRA\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\WindowsApps;.]
11-Sep-2019 07:37:51.793 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
11-Sep-2019 07:37:51.887 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 1921 ms
11-Sep-2019 07:37:51.934 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
11-Sep-2019 07:37:51.934 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.40
11-Sep-2019 07:38:12.282 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]
11-Sep-2019 07:38:12.329 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
11-Sep-2019 07:38:12.344 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 20457 ms

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Scott Lamshed
Scott Lamshed September 10, 2019

commons-daemon.2019-09-11


[2019-09-11 07:37:48] [info] [ 1752] Commons Daemon procrun (1.1.0.0 64-bit) started
[2019-09-11 07:37:48] [info] [ 1752] Running 'JIRASoftware100919151122' Service...
[2019-09-11 07:37:48] [info] [ 1344] Starting service...
[2019-09-11 07:37:50] [info] [ 1344] Service started in 1984 ms.

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Scott Lamshed
Scott Lamshed September 10, 2019

catalina.2019-09-11

11-Sep-2019 07:37:51.387 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version: Apache Tomcat/8.5.40
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Apr 10 2019 14:31:19 UTC
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server number: 8.5.40.0
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Windows Server 2016
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 10.0
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: amd64
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: C:\PROGRA~1\ATLASS~1\JIRA\jre
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 1.8.0_202-b08
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: Oracle Corporation
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: C:\Program Files\Atlassian\JIRA
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: C:\Program Files\Atlassian\JIRA
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:-OmitStackTraceInFastThrow
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDetails
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDateStamps
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCTimeStamps
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCCause
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseGCLogFileRotation
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:NumberOfGCLogFiles=5
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:GCLogFileSize=20M
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xloggc:C:\Program Files\Atlassian\JIRA\logs\atlassian-jira-gc-%t.log
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:InitialCodeCacheSize=32m
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:ReservedCodeCacheSize=512m
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=C:\Program Files\Atlassian\JIRA
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=C:\Program Files\Atlassian\JIRA
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dignore.endorsed.dirs=C:\Program Files\Atlassian\JIRA\endorsed
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=C:\Program Files\Atlassian\JIRA\temp
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=C:\Program Files\Atlassian\JIRA\conf\logging.properties
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: exit
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: abort
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms384m
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx2048m
11-Sep-2019 07:37:51.402 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: [C:\Program Files\Atlassian\JIRA\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\WindowsApps;.]
11-Sep-2019 07:37:51.793 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
11-Sep-2019 07:37:51.887 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 1921 ms
11-Sep-2019 07:37:51.934 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
11-Sep-2019 07:37:51.934 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.40
11-Sep-2019 07:38:12.282 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]
11-Sep-2019 07:38:12.329 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
11-Sep-2019 07:38:12.344 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 20457 ms

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Scott Lamshed
Scott Lamshed September 10, 2019

The site will not accept a couple of the logfiles when pasted as plain text - throws an error.  Namely access_log.2019-09-11 and jirasoftware100919151122-stdout.2019-09-11 cannot be pasted in to the forum.

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Scott Lamshed
Scott Lamshed September 10, 2019

dbconfig.xml

<?xml version="1.0" encoding="UTF-8"?>

<jira-database-config>
<name>defaultDS</name>
<delegator-name>default</delegator-name>
<database-type>mssql</database-type>
<schema-name>dbo</schema-name>
<jdbc-datasource>
<url>jdbc:sqlserver://;serverName=srwsqltest01;portNumber=1433;databaseName=jira_db</url>
<driver-class>com.microsoft.sqlserver.jdbc.SQLServerDriver</driver-class>
<username>username</username>
<password>password</password>
<pool-min-size>20</pool-min-size>
<pool-max-size>20</pool-max-size>
<pool-max-wait>30000</pool-max-wait>
<validation-query>select 1</validation-query>
<min-evictable-idle-time-millis>60000</min-evictable-idle-time-millis>
<time-between-eviction-runs-millis>300000</time-between-eviction-runs-millis>
<pool-max-idle>20</pool-max-idle>
<pool-remove-abandoned>true</pool-remove-abandoned>
<pool-remove-abandoned-timeout>300</pool-remove-abandoned-timeout>
<pool-test-on-borrow>false</pool-test-on-borrow>
<pool-test-while-idle>true</pool-test-while-idle>
</jdbc-datasource>
</jira-database-config>

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Moses Thomas
Moses Thomas
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September 9, 2019

@Scott Lamshed  You  will  need to  provide  the exact  error from  the  log  file, that way  we could help,  there could  be  several  reasons.

 

Best regards,

Moses.

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Scott Lamshed
Scott Lamshed September 10, 2019

No problems Moses, which log file should I post, there a few files in the log directory.

Cheers,

Scott.

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Moses Thomas
Moses Thomas
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September 10, 2019

@Scott Lamshed  the JIRA installation log  file/  Database  log files will be helpful too

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September 10, 2019

{JIRA home}/logs  is the location of log files. Please post it if you still have issues

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