Jira pages not loading properly on multiple browsers

Question

Hi,

I am a Scrum Master and a team member (Developer) of mine is facing the following issue.

Issue description:

* Unable to upload videos on Jira
* Not able to scroll or access issues in the dashboard in Jira
* Can just access individual stories, but not able to upload a document
* Tried with two other browsers and restarted computer multiple times but encountering the same behavior

To rectify this issue, he performed the following things:

1. Opened browser preferences in Firefox menu
2. Clicked Privacy & Security
3. Scrolled to Cookies and Site Data, then clicked 'Clear Data...'
4. Unchecked 'Cookies and Site Data'
5. Kept 'Cached Web Content' checked, then finally clicked 'Clear' button.
After this, he restarted his browser

Also did similar thing in Google Chrome and this still did not solve the problem.

Carlos Garcia Navarro · Answer

Hi @Sudharshan Rangarajan ,

Welcome to the Community! Do you see any error message? Did you try with a different browser (like Google Chrome)?  Are other users experiencing the same issues? Are you using Jira Cloud or on premises?

These are the browsers supported in Cloud: https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/

And for Data Centers and Server- https://confluence.atlassian.com/adminjiraserver/supported-platforms-938846830.html