Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira incoming email - possible to email sender with issue key that was generated?

When someone emails an address that Jira is automatically processing via the Incoming Mail feature, is it possible to notify the sender that issue ABC-1234 has been created?

We have our notification schemes set to email Reporter on issue creation.  However, we also have the global flag set so that Jira doesn't email you about your own changes (if you modify a field, you don't need email telling you that you modified a field).  I'm wondering if the only way to accomplish this would be to turn off this flag so that users get notifications of changes they make themselves.

1 answer

1 accepted

0 votes
Answer accepted

Hello David,

Thank you for reaching out.

Indeed, there is no way to send an acknowledge e-mail after issue creation through e-mail without setting the "Notify users of their own changes?" to "Yes". We understand how impactful this lack is for some customers, so we created the following feature request to improve it:

There needs to be some way to send out an email acknowledgment for issues created via email handler 

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates and possible workarounds.

For now, Jira Service Desk provides you with this functionality. Also, there are some plugins that would also fulfill your need, like:

Enterprise Mail Handler for JIRA 

Email This Issue

Automation for Jira 

Let us know if you have any questions.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,375 views 22 32
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you