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JIRA Mobile App - Can't show the issue Edited

Using the mobile application, on my android device, I can view all of my listed out tickets and have access to all my searches that I would use on the website.  However, upon selecting any issue I get a screen with a warning that it "Can't show the issue.  Try refreshing this page or use search to look for this issue".  I can view all of these issues just fine on the website, even when accessing the site via my mobile device.

I only noticed this starting about a week or two ago, as I was able to view tickets through the app prior to this.

Anyone else have this issue and resolve it?

3 answers

I have the same issue. Just suddenly started. Any solution yet?

@Rudy_Sayegh if not fixed yet, I fixed mine by updating tha app. You can give it a shot.

Didn't solve it for me. Even tried uninstalling and reinstalling.

0 votes


I am Carlos, Team Lead of Jira Mobile :) 

if you are having issues with the Jira App, please raise your feedback from Settings -> Give Feedback. Tell us which project and which issue so we can find out a bit more about the situation. 



Hi Carlos,

Have the same problem and gave my feedback as you mentioned. No reply.



Michael, we received your feedback. A person from the team will be answering you.

Hi Carlos,

Thanks and yes, I received your feedback. The mobile app seems to be an entirely new app which is probably why my device didn't show any updates. Anyway, the new app is a great improvement and I can now open my issues again.



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