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JIRA Mobile App - Can't show the issue

Nicholas_Aupke
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August 21, 2019

Using the mobile application, on my android device, I can view all of my listed out tickets and have access to all my searches that I would use on the website.  However, upon selecting any issue I get a screen with a warning that it "Can't show the issue.  Try refreshing this page or use search to look for this issue".  I can view all of these issues just fine on the website, even when accessing the site via my mobile device.

I only noticed this starting about a week or two ago, as I was able to view tickets through the app prior to this.

Anyone else have this issue and resolve it?

3 answers

0 votes
Carlos Khatchikian
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 3, 2019

People,

I am Carlos, Team Lead of Jira Mobile :) 

if you are having issues with the Jira App, please raise your feedback from Settings -> Give Feedback. Tell us which project and which issue so we can find out a bit more about the situation. 

 

Thanks

Michael Loehr
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December 14, 2019

Hi Carlos,

Have the same problem and gave my feedback as you mentioned. No reply.

Regards,

Michael 

Carlos Khatchikian
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 16, 2019

Michael, we received your feedback. A person from the team will be answering you.

Michael Loehr
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December 16, 2019

Hi Carlos,

Thanks and yes, I received your feedback. The mobile app seems to be an entirely new app which is probably why my device didn't show any updates. Anyway, the new app is a great improvement and I can now open my issues again.

Thanks,

Michael

0 votes
Rabii Luena
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November 29, 2019

@Rudy Sayegh if not fixed yet, I fixed mine by updating tha app. You can give it a shot.

Nicholas_Aupke
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December 2, 2019

Didn't solve it for me. Even tried uninstalling and reinstalling.

0 votes
Rudy Sayegh November 28, 2019

I have the same issue. Just suddenly started. Any solution yet?

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