Issues missing in work view in Agile

While comparing the plan and work view in Agile i have discovered the following:

In plan view there are 6 issues showing for a specific user, while in work view, only 5 issues is showing. The missing issue is a bit special:

WE have a custom filed called "Discipline". The board main board filter uses this to only show issues with a specific value for this filed ("Digital"). The issue in question is connected to an Epic with a different value for the discipline.

This works fine in the planning view. The only thing special with the issue there is that the epic label is missing, while the version label is shown. The epic is also missing in the epic column, but that is as expected.

However, I would expect the issue to show up in work view as well since the same filters apply in both views. 

We are using JIRA v6.0.1 and JIRA-Agile v.3.6.1

2 answers

1 accepted

Accepted Answer
0 votes

I agree, the view should be the same, all listed conditions are met in my setup (no work filter).

I did however find the reason for why one issues was missing. The work view was set to use Epic as swimlane. Since the epic the issues was connected to was filtered by the Discipline filter the issue was missing as well. 

Removing swimlanes (or changing it to for instance assignee) fixed the problem. 

A text message noting the user that some issues are filtered due to board setup could be in place i guess.

0 votes

Your planning and work views should list the same issues, as long as

  1.  They're all in the current sprint
  2. All possible status are mapped to columns
  3. All the quick filters are turned off
  4. The sub-filter does not exclude anything - check the board's main configuration page where you find the main filter, and look at the bottom for the "in work" filter

Check your missing issue carefully against those four.  Your "discipline" field is pretty much irrelevant here though, except as part of the main filter, which sounds like it is working ok.

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Apr 22, 2018 in Jira Software

How-to setup a secured Jira Software 7.9.0 on Ubuntu 16.04.4 in less than 30 minutes

...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/startup.sh ExecStop=/opt/jira/bin/shutdown.sh TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...

1,744 views 14 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you