Issue Type Migration

[Harshit Grover]

Hi , 

Below are the details of one of the problem I am facing : (Jira Instance (8.20.11) hosted on Data Centre)

I have 2 projects in my Jira Instance which are CCF and MFB . They both have a different Issue Type Scheme with different Issues which are CCF Issue Type Scheme and MFB Issue Type Scheme.

I want to change the Issue Type Scheme of MFB Project to CCF Issue Type Scheme.

There 789 Defects currently available in MFB Project which I will mapping to Bug(Issue Type) present in CCF Issue Type Scheme. 

Upon doing so, it starts processing and after 7-10 mins , it throws me back to my Jira Instance Status page (which shows all the applications are working fine) and no change take place in the configurations and everything remains the same. 

I have already applied Workflow , Screens and Field Configurations of CCF Project to MFB Project.

Just facing the issue while moving the existing issues present in MFB Project to a issue type available in CCF Project .  

Do let me know if any one have any solution/fix for this or any alternate way to achieve this.

Any help is appreciated !

[Florian Bonniec]

Hi @Harshit Grover 

Are you updating the issue type scheme to another one or do you move all issue from one issuetype to the other ?

The change started but do not finish and actually did nothing ?

Do you have any error in the logs ?

Regards

[Harshit Grover]

HI @Florian Bonniec ,

So, I am changing the Issue type scheme of MBF Project to CCF Issue Type Scheme (This is actually already applied in CCF Project).

Issues Types present in MBF Issue Type Scheme are : 

1. Story

2. Defect

3. Task

4. Sub-Tasks

Issue Types present in CCF Issue Type Scheme are : 

1. User-Story

2. Bug 

3. Task

4. Studio-Tasks

When I change the scheme to CCF Issue Type Scheme , then I will mapping/migrating the issues present in MBF Project in below manner : 

1. Story (129 Issues) migrated to User-Story

2. Defect (789 Issues) migrated to Bug

3. Task will be migrated to Task and Sub-Tasks will be migrated to Studio-Tasks.

Yes, the change started but after exactly 7 mins it redirects me back to the Instance Status page and no change take place in the configurations.

I do not see any error. If I can track error logs , how can i do that ?

[Florian Bonniec]

You have to check atlassian-jira.log file on the server where JIRA is hosted. Otherwise you can create a support zip, unzip and have a look to the log file that are exported in the support zip.

https://confluence.atlassian.com/support/create-a-support-zip-790796819.html

Regards