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Issue Links are missing for a certain user on the issue view. Edited

Hi, 

I have a user that is experiencing problems seeing what issues are linked to his epics. 

When I look at the Epic I can see all linked issues.

 

Both me and the user have similar permissions and are able to browse project. I'm able to see the linked issues and click the links. 

Please look at attached screenshot. 

Screen Shot 2021-03-02 at 13.27.30.png

3 answers

1 accepted

0 votes
Answer accepted

Hi guys, thanks for all the help. 

When the user tried a different computer it seemed to be working just fine. Before that i did an impersonation with ScriptRunner and could see that there was nothing wrong with the permissions. 

So the issue has been resolved, thank you for your time. 

0 votes
Jack Community Leader Mar 02, 2021

screenshot of the other user? is it possible that one is using the new issue view and the other the old issue view?

Hm, good question. Could that be the case?

 

Edit: Sorry, we are a few versions back and don't have the new issue view. 

Jack Community Leader Mar 02, 2021

sorry my bad... i see you are on Server so there is no "new issue view".

0 votes
John Funk Community Leader Mar 02, 2021

Hi Alexander,

Are the children of the Epic in the same Project? 

Is there any Issue Level Security on the project?

Hi John, 

In this case, the linked issues are epics from the same project, and the child issues on this epics belong to a different project. But i've been using the permission helper and looked though the permission scheme and he has permissions on both projects. 

No, there are no issue level security. 

John Funk Community Leader Mar 02, 2021

If you just create a simple filter to show the children of the Epic, see if the user can see the issues in that filter. 

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