If a project is suddenly only visible in admin but not under Projects or board, what can I do?

After a reboot (a proper controlled shutdown and restart) of our Ubuntu server hosting Jira, Confluence, and Crowd, everything came back up fine, but now suddenly our main project is inaccessible.

The Kanban board is empty (saying there are no issues visible) and the project doesn't even appear under Projects.  It does appear in the Project admin area however and the permissions are all exactly what they should be.

I've manually queried the MySQL database and can see our issues for that project in there.

So what the hell has gone wrong and what can I do to recover it, other than restoring from a back-up which will loose all of today's activity?

I have already run a project re-index and a full re-index twice, before and after restarting Jira, but it did nothing.

Help!

1 answer

0 vote
Brant Schroeder Community Champion Oct 16, 2017

Have you tried applying a different permission schema to the project to see if it becomes visible again to users with the proper permissions?

No I didn't but as I was waiting for someone like yourself to very kindly answer, I did discover that the user group that we must be in to view this project was no longer linked to any user.

I manually forced a sync with Crowd and now we are all in the correct group and the project shows up.

So after all that, it seems to be an odd anomaly of a user database sync issue dropping a group that is configured in Crowd but lost in Jira.

Thanks for your answer though Brant.

Cheers!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 21, 2018 in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

1,002 views 7 17
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you