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How to put username information on the log in page?



Some of our users are either not well informed or not paying attention, but instead of trying to log in with their username, they keep trying to log in using their email address instead. 


Is there any way to put some kind of information, or to show them before typing in the username what it should look like?



Thank you!

2 answers

2 accepted

0 votes
Answer accepted
Pramodh Community Leader Jan 25, 2021

Hi @arama mihai

It says right there the term Username, what more do we need.

Make use of the Introduction Gadget (It's available in the General Configuration Page)


Hi @Pramodh 

Thank you, for your reply. It doesn't seem to be that obvious for everybody, so I was hoping for something that could throw an error when the user gets the "username or password invalid" error, to alert: "the username should have the following format: xxxxxx" . 

The introduction gadget appears after successfully logging in so it is not my use-case.

Best regards, 


Pramodh Community Leader Jan 25, 2021

Hi @arama mihai 

The trailing URL after your Domain Name (/secure/Dashboard.jspa) has Introduction Gadget. 

This is the feasible solution.

You can configure the Introduction Gadget by going to General Configuration Page.

It supports Markdown, you can highlight the Username format and other login details.

Like arama mihai likes this

Thank you, that is useful indeed.

0 votes
Answer accepted

Hello @arama mihai ,


Please ask users to login by the following URL. replace ABC with your company URL.

This page lands you with two gadgets.

1. Introduction 

2. Login details




Please check the below link. regarding "Introduction gadget" customization. choose your  version from dropdown.



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