How to not count days the issue is blocked on the Control Chart

[Marina]

Hello community!

I am trying to edit my Control Chart Report to reflect accurately my team's work.

At my company, whenever an issue has an external blocker, we add a "Flag". I wanted the Chart to not consider the days that issue was flagged because that would impact the average, and there was nothing the team could do about it.

Is there a way to edit the report so that it would not count those days, regardless of which status the story/defect was on?

Thank you.

[Kevin Bui · Accepted solution]

Hi @Marina - I don't think this is possible, because the chart takes its data from issue statuses, and doesn't seem to use any custom fields as input.

However, what you could do as a workaround is create a Blocked status (or column) and exclude it from the control chart.

Hope that helps!

[Marina]

Thank you Kevin. Yes, we used to have the ON HOLD status. However management wants to see on each status a blocked story is, and we run some reports around it. I thought I could edit the code for the report somehow.
Thank you!

[Delphine Brisepierre]

an automated way to exclude Flagged stories from the Control Chart, it also puts flagged stories in the top row, without losing their status column, nor the field/values we use for swimlanes.
Note: I think this will only work if you're using Queries for swimlanes (so you might have to adjust.)

[John Funk]

Hi Marina - Welcome to the Atlassian Community!

Another way to do it is with an add-on tool like Nave.

[Marina]

I will take a look at this one! Thank you very much,

[John Funk]

Hey @Marina  - If you got your question answered, can you click on the Accept answer button above to close this one out? Thanks!