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I am looking for an option to auto track the work log based on status / Assignment to specific users. how to track this in JIRA. so that we can see the time spent by the people by different people.
example. the Reporter raises the issue and assign to Support person. and then it will be assigned to Developer and will move back to tester and then support person for review and closure.
in this cycle we are not sure how to segregate the SLA for each person / role.
it is difficult where we outsource the Development / L3 support to vendors.