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How to access Description field contexts

We need some further predefined Informations in the system field "Description"

- Are there other possibilities than the context configuration?

- Or how can we access the context configuration, if the necessary fields are missing or inactiv?

According to the articles

Managing system fields | Administering Jira applications Data Center and Server 8.16 | Atlassian Documentation

Configuring contexts and default values for the Description field | Administering Jira applications Data Center and Server 8.16 | Atlassian Documentation

this should be possible by the configuration of the contexts. But the context column is only shown in black instead of the blue styl for configuration. Also the button "Add context" ist missing and the "Actions" - menue offeres only the mask-configuration, nothing about "context and default values"


3 answers

3 accepted

0 votes
Answer accepted

Hi Christian,

What is your Jira version? Also, do you have a Server or a Data Center license?

Please note that the option is available starting with Jira 8.16 and only if you have a Data Center license.



Hi Ioana,

and thank you for the information. We have 8.16.1 and a Server, but somehow the colleague before me managed to get a predefined entry/context introduced

Do you know, how it could be checked out, how that was done? Or what kind of configuration it is?

Best Regards,


Hi Christian,

I am not sure how your colleague did it.

Some time ago when it was not possible at all to set default values to system fields, I used the following workaround:

  1. Create a multi-line custom field called "Description Template"
  2. Add the Description Template custom field to the create screen and remove the Description system field from the create screen
  3. Keep only Description field on Edit/View screen
  4. Setup an automation rule (I was using Automation for Jira) to copy over the value from Description Template to Description.

Another option would be the Behaviors functionality of the ScriptRunner plugin.

You can find here an example of how this plugin can help with setting up a default value for the Description field:

Hope this helps.


Like Christian Messer likes this

Thank you very much, both options seem quite interesting! Further more the Jira-Support - after checking out the Issue with Server instead of Data Center found also this temporary solution, which we´ll check out first now: Setting a Default Value in the Description Field | Jira | Atlassian Documentation

Like Ioana likes this
0 votes
Answer accepted

Do you have plugin scriptrunner?

It doesn´t look like. Where can I find Information about it´s functions?

Like Christian Messer likes this
0 votes
Answer accepted

-> That was exactly the source of our first, existing modifications and was very easy to extend! :)

Never the less thanks for all the other good tips, helped a lot an were interesting to know!

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