I have some issues that were completed and need to be marked as closed. However, the only way to mark them as closed is to spam the transition button until they hit the closed status. Is there any way to instantly close the issue (manually)?
the best practice here I belive is to add transition "any status" -> "closed" and bulk update those issues (you can make this transition admin-only and remove it later)
e: don't forget to add this transitions to all workflows your issues belong to
The transition "planner close" is either not set up as a route out of the current status, or there is a condition on it that blocks you from it.
Have a look at the current status and the workflow diagram and check that there is a transition out (or that "planner close" is a global transition with "all" on it). If it does exist, you will need to edit your workflow to check the conditions on it.
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