Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I manually close an issue and skip workflow steps?

I have some issues that were completed and need to be marked as closed. However, the only way to mark them as closed is to spam the transition button until they hit the closed status. Is there any way to instantly close the issue (manually)?

1 answer

1 accepted

2 votes
Answer accepted

the best practice here I belive is to add transition "any status" -> "closed" and bulk update those issues (you can make this transition admin-only and remove it later)

e: don't forget to add this transitions to all workflows your issues belong to

This isn't just "best practice" - it is the only way to do it.  To change the status of a Jira issue, you must go through a transition!

Can someone help me with something similar? I had "Planner Close" as a workflow in the workflow chosen for a new project I created. However, when I open an issue in that project it is not an option. Any ideas?

The transition "planner close" is either not set up as a route out of the current status, or there is a condition on it that blocks you from it.

Have a look at the current status and the workflow diagram and check that there is a transition out (or that "planner close" is a global transition with "all" on it).  If it does exist, you will need to edit your workflow to check the conditions on it.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,490 views 22 32
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you