How can I make a custom field mandatory only in a transition screen?

[Felipe Perez-Young]

I added a custom field to the issue resolution transition screen and made it mandatory. But now I can't create new ones because the issue creation screen asks for it even though it's not visible. In addition, that field does not apply or make sense at the time of creating the issue, only at the end when it is resolved, and I need it to be filled only at that moment. How can I make the field mandatory only on the resolution screen?

[Stephen Wright _Elabor8_ · Accepted solution]

Hi @Felipe Perez-Young 

I'm assuming this is a Company-managed Project, as you've added a screen into the transition?

If yes, you can do this using a Validator in your Workflow:

• Remove the mandatory requirement from the screen
• Edit the Workflow, and select the Transition
• Select Validators from the pop-up
• Add a relevant Validator - eg. Field Required, Field has been modified, etc

See more information on this help page: https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/

Ste

[Felipe Perez-Young]

Thank you very much for the help.

I have another question.

The field I want to validate is a custom field and I added it to the Resolve Issue Screen, but it doesn't appear in the validation selection list.

Did I miss any previous steps?

[Stephen Wright _Elabor8_]

Which validator are you using? And what custom field type is it?

Ste

[Felipe Perez-Young]

Hi Stephen.  Thank you for your help.

...None of the custom fields created by me are on this list

[Stephen Wright _Elabor8_]

Hi @Felipe Perez-Young 

The standard list (with no text entered) shows a set of System Fields.

But this is a search box, not a dropdown menu - so if you begin typing into the box, it should come up with custom fields which map the search text instead.

Ste

[Felipe Perez-Young]

Thank you very much Stephen. Your comment helps me a lot.