When I click on any existing projects or try and create a new project I get an error 500 message appear.
Hi @Michael Knowles ,
A couple of questions that might help us troubleshoot
• Did this start out of the blue?o We have not used the system since 2019, we have a new employee who wants to start using it.• Were any apps upgraded?o No apps were upgraded.• Was a system reboot done?o A system reboot was done• Have you restarted the instance since encountering the issue?o We have restarted the instance sine this error was encountered• Did you maybe upgrade Jira itself?o Jira has not been upgraded. We installed 8.8.1 back in 2019 and have not upgraded.• Do the logs show anything?There is a large listing if Java errors which won't fit in the reply box.
@Michael Knowles ,
I think we'll need to investigate those Java errors then a little more.
Could you maybe post the log on something like http://pastebin.com/ and share the url? Or upload the file maybe to a dropbox/wetransfer location?
I restarted the Jira service a second time and now the projects are working. It took a lot longer to restart than the first time I restarted it this morning.
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