You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.
View groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
We are suffering from uploading a file to issue, this problem is only reproduced with some individual issue, in other words, it is successful to upload to other issues, but fail on some issues even in the same project.
Here I post the log. Can anyone give me a hand?
2021-03-19 01:36:39,013 http-nio-8080-exec-117 WARN Roger.Tang 96x477104x1 163c6ft 10.22.43.135,10.22.99.21 /rest/jddap/1.0/attachment [c.a.j.issue.managers.DefaultAttachmentManager] Got exception while saving attachment in attachment store. Exception: Unable to create target file /var/atlassian/application-data/jira/data/attachments/MOLAR75XXRD/10000/MOLAR75XXRD-241/649867
2021-03-19 01:36:39,018 http-nio-8080-exec-117 ERROR Roger.Tang 96x477104x1 163c6ft 10.22.43.135,10.22.99.21 /rest/jddap/1.0/attachment [c.s.j.spi.container.ContainerResponse] Mapped exception to response: 500 (Internal Server Error)
com.atlassian.jira.plugins.dnd.attachment.rest.AttachmentResource$RESTException
at com.atlassian.jira.plugins.dnd.attachment.rest.AttachmentResource.attachTemporaryfile(AttachmentResource.java:92)
at sun.reflect.GeneratedMethodAccessor3780.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
... 12 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
... 41 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 53 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 19 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.valiantys.jira.plugins.sql.service.servletcontext.ContextListenerServletFilter.doFilter(ContextListenerServletFilter.java:24)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
2021-03-19 01:36:47,154 http-nio-8080-exec-20 WARN Roger.Tang 96x477108x1 163c6ft 10.22.43.135,10.22.99.21 /rest/jddap/1.0/attachment [c.a.j.issue.managers.DefaultAttachmentManager] Got exception while saving attachment in attachment store. Exception: Unable to create target file /var/atlassian/application-data/jira/data/attachments/MOLAR75XXRD/10000/MOLAR75XXRD-241/649868
2021-03-19 01:36:47,158 http-nio-8080-exec-20 ERROR Roger.Tang 96x477108x1 163c6ft 10.22.43.135,10.22.99.21 /rest/jddap/1.0/attachment [c.s.j.spi.container.ContainerResponse] Mapped exception to response: 500 (Internal Server Error)
com.atlassian.jira.plugins.dnd.attachment.rest.AttachmentResource$RESTException
at com.atlassian.jira.plugins.dnd.attachment.rest.AttachmentResource.attachTemporaryfile(AttachmentResource.java:92)
at sun.reflect.GeneratedMethodAccessor3780.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
... 12 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)
... 1 filtered
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)
... 41 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 53 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 19 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.valiantys.jira.plugins.sql.service.servletcontext.ContextListenerServletFilter.doFilter(ContextListenerServletFilter.java:24)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
2021-03-19 01:36:58,216 http-nio-8080-exec-56 INFO Roger.Tang 96x477113x1 163c6ft 10.22.43.135,10.22.99.21 /secure/admin/ViewLogging!markLogs.jspa [c.a.j.util.log.LogMarker]
Hi @Roger
just to rule out the basics - have you checked if the server has enough free space on the partition the attachments are about to be stored and the permissions are okay?
I have less doubt for the permissions as you say it is only happening for some attachments but the disk space is something I would have a look at first.
It could also be worth having a look at the system's overall health - if the disks (harddisks or SSDs mostly) are okay and healthy. The system log should tell more if there is a culprit.
Unfortunately, the error 500 is a quite generic one.
There is also an Attachment health check in Jira which should have been alarming you about the situation:
https://confluence.atlassian.com/jirakb/attachments-health-check-fails-in-jira-server-744526718.html
Regards,
Daniel
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
If you already heard about Smart Commits in Bitbucket, know that you just stumbled upon something even better (and smarter!): Genius Commits by Better DevOps Automation for Jira Data Center (+ Server...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.