Expand collapse option is not working until a transition is occured within the session

[Singa Selva Sankar]

Hi all,

We are in Jira 9.4.6 DC, we have an internal plugin that has expand collapse option, at times the expand is not working until the transition occurs within the session.

Scenario 1

user a - able to expand the options in AAA-1

user b - couldn't expand the option in AAA-1

user b - made a transition of a status and then expand option is working

user a - refreshes the page, couldn't expand the option in AAA-1

we suspect it may be cause of the session or cache, can anyone give any ideas to resolve this.

any help is much appreciated, thanks in advance.