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Expand collapse option is not working until a transition is occured within the session

Hi all,

We are in Jira 9.4.6 DC, we have an internal plugin that has expand collapse option, at times the expand is not working until the transition occurs within the session.

Scenario 1

user a - able to expand the options in AAA-1

user b - couldn't expand the option in AAA-1

user b - made a transition of a status and then expand option is working

user a - refreshes the page, couldn't expand the option in AAA-1


we suspect it may be cause of the session or cache, can anyone give any ideas to resolve this.

any help is much appreciated, thanks in advance.

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