Exception: Uncaught TypeError: i(...).html is not a function

[Kien Le Trung _VN_]

Dear all, 

Currently our JIRA software is having this error when we try to use feature Move to done on scrum board - active sprint.  the Board configuration is normal with swimlane set to stories. 

[Alex Koxaras _Relational_]

Hi @Kien Le Trung _VN_ 

What post functions or validators exist in this transition. Did you also check the log files? What do they say?

[Kien Le Trung _VN_]

Hi @Alex Koxaras _Relational_ 

It happens on all workflows including the Jira default workflow. 

For now I've requested to gain access to the server to read the log file. I'll updated more information when I have the access to read the logs

[Kien Le Trung _VN_]

More over, I've tested on the safe mode with all add-ons disable and it still give the same error

[Vikrant Yadav]

The only option is to contact Atlassian Support team for this issue. Create support zip and share with Atlassian support. Atlassian Engineer will help you out. 

[Alex Koxaras _Relational_]

@Kien Le Trung _VN_ in addition please take a look at this post:

• https://community.atlassian.com/t5/Jira-questions/Exception-Uncaught-TypeError-Cannot-read-property-errors-of/qaq-p/1590374
• https://community.atlassian.com/t5/Jira-questions/Exception-Uncaught-TypeError-Cannot-read-property-errors-of/qaq-p/1590374

Especially the last one, mentions this issue https://jira.atlassian.com/browse/JSWSERVER-19930 which is now resolved (but most likely not on all versions)