Error importing data: PSQLException

Getting error message when importing data. Process as below:

1. System > IMPORT AND EXPORT > Backup system

Then get the backup file with below structure.

JIRA-backup-zip-file
├── activeobjects.xml
├── entities.xml
├── data
│   ├── attachments
│   └── avatars
└── logos

2. System > IMPORT AND EXPORT > Restore system

Occurring "Error importing data: PSQLException" 

PSQLException.png

Please help advise. Many thanks.

 

2 answers

0 votes

This is one that needs to go to Atlassian support over at https://support.atlassian.com/contact - we need to read logs to help find out what is going wrong, but only Atlassian have access to Cloud logs.

I had the same issue with importing and created a support ticket. JIRA team is working to solve this, see the progress here: https://jira.atlassian.com/browse/JRACLOUD-68436 

There is a "workaround" described on the linked issue (modifying entities.xml file) and that worked for me. Hoping it will be fixed soon. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 26, 2019 in Jira Software

How to prevent the propagation of unused project schemes, workflows & screens in Jira software

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...

613 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you