Error importing data: PSQLException

Getting error message when importing data. Process as below:

1. System > IMPORT AND EXPORT > Backup system

Then get the backup file with below structure.

JIRA-backup-zip-file
├── activeobjects.xml
├── entities.xml
├── data
│   ├── attachments
│   └── avatars
└── logos

2. System > IMPORT AND EXPORT > Restore system

Occurring "Error importing data: PSQLException" 

PSQLException.png

Please help advise. Many thanks.

 

2 answers

0 votes

This is one that needs to go to Atlassian support over at https://support.atlassian.com/contact - we need to read logs to help find out what is going wrong, but only Atlassian have access to Cloud logs.

I had the same issue with importing and created a support ticket. JIRA team is working to solve this, see the progress here: https://jira.atlassian.com/browse/JRACLOUD-68436 

There is a "workaround" described on the linked issue (modifying entities.xml file) and that worked for me. Hoping it will be fixed soon. 

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