Getting error message when importing data. Process as below:
1. System > IMPORT AND EXPORT > Backup system
Then get the backup file with below structure.
JIRA-backup-zip-file ├── activeobjects.xml ├── entities.xml ├── data │ ├── attachments │ └── avatars └── logos
2. System > IMPORT AND EXPORT > Restore system
Occurring "Error importing data: PSQLException"
Please help advise. Many thanks.
I had the same issue with importing and created a support ticket. JIRA team is working to solve this, see the progress here: https://jira.atlassian.com/browse/JRACLOUD-68436
There is a "workaround" described on the linked issue (modifying entities.xml file) and that worked for me. Hoping it will be fixed soon.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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