I'm trying to migrate my self-hosted instance to cloud and I got the following error when importing data (zip):
Error importing data: cloud.atlassian.logmon.laas.api.PrivacySafeException: Privacy-safe boxing of a com.atlassian.jira.bc.dataimport.identity.UsersImportService$WrappingCrowdException
I have also a backup of the media (logos, avatar, attachments), but I could not achieve that step yet.
I've also some other projects that I would like to import one-by-one from other instance, is that possible?
Appreciate your support.
I was following this article: https://confluence.atlassian.com/cloud/migrate-from-jira-server-to-jira-cloud-972349848.html
The issue came on the step 4.6 - after hit run import.
The log message is the one provided above.
The migration is being done on the cloud side by uploading the backups required.
Thanks for your time.
back to this topic.. we really need to migrate our data to the cloud. it's very urgent..
Currently, we cannot access our cloud account (as you can see in the image attached).
We've 10 active users on our self-hosted solution.
We've around 15 projects (I do not know by heart because our server just went down and now we cannot access JIRA or any other service.. just have access to raw files).
Perhaps it's better to use the support of a partner because this is not being efficient.
(it's my concern about your support... many tickets and wiki documentation... that does not help and is not efficient in specific cases).
When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...
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