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Error Migrating Server to Cloud

Hello guys, 

I'm trying to migrate my self-hosted instance to cloud and I got the following error when importing data (zip):


Error importing data: cloud.atlassian.logmon.laas.api.PrivacySafeException: Privacy-safe boxing of a com.atlassian.jira.bc.dataimport.identity.UsersImportService$WrappingCrowdException


I have also a backup of the media (logos, avatar, attachments), but I could not achieve that step yet. 


I've also some other projects that I would like to import one-by-one from other instance, is that possible?


Appreciate your support. 




Davide Ricardo


2 answers

Are you using some tool to migrate ?

Also can you share a larger information of your log message please ?

Hello Vickey, 

I was following this article:

The issue came on the step 4.6 - after hit run import.

The log message is the one provided above. 

The migration is being done on the cloud side by uploading the backups required.

Thanks for your time.



I am not quite sure about the exact error message but just to ask - have you created all the prerequisites before starting the import ?

Do the required users exists - did you agree to merge or overrides users in cloud and backup jira ?

Hi Vickey, 


I've created the backup from the jira server which generated a zip file.

And then created the with the logos, avatars and attachments.

The option was "override users".




Did you find out what caused this?


back to this topic.. we really need to migrate our data to the cloud. it's very urgent..  

Currently, we cannot access our cloud account (as you can see in the image attached). 

We've 10 active users on our self-hosted solution. 

We've around 15 projects (I do not know by heart because our server just went down and now we cannot access JIRA or any other service.. just have access to raw files).


Perhaps it's better to use the support of a partner because this is not being efficient. 

(it's my concern about your support... many tickets and wiki documentation... that does not help and is not efficient in specific cases).

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