Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
Level
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Email Handler

Hi All,

 

Is it be possible for a Mail Handler to create tickets from emails sent by someone who does not have a Jira profile? (In this case it would be from external clients not someone from Organization ).

 

 

Your inputs are most welcome!!

 

3 answers

Hi Michael,

Firstly, thanks for your response.

 

My sincere request, Could you please send me easier steps which is easy to understand pls?

i can look but i haven't done it. but i have found that it is possible.

When you set up the incoming mail handler you need to configure default reporter.

Whenever a non-jira user sends an email to the configured email then incoming mail handler will pull it from the email inbox and create a ticket to Jira and set the default reporter user and reporter.

https://confluence.atlassian.com/adminjiracloud/creating-issues-and-comments-from-email-779288896.html

Hi Michael,

 

Looks like above article is for JIRA CLOUD but, not for JIRA SERVER ?

 

Please confirm before informing to client pls. whether it's possible or not for Server.

It appears from what i can see its recommended to configure via Service Management,

Jira Service Management uses a built-in processor to receive and process issue requests from emails. Issues created in Jira Service Management don't require the sender to have a license to create, view, comment, add attachments, or transition issues. Read more about receiving email requests with Jira Service Management's email channel.

 

This link has some more detail as well... 

https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

405 views 19 23
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you