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Email Handler

Hi All,


Is it be possible for a Mail Handler to create tickets from emails sent by someone who does not have a Jira profile? (In this case it would be from external clients not someone from Organization ).



Your inputs are most welcome!!


3 answers

Hi Michael,

Firstly, thanks for your response.


My sincere request, Could you please send me easier steps which is easy to understand pls?

i can look but i haven't done it. but i have found that it is possible.

When you set up the incoming mail handler you need to configure default reporter.

Whenever a non-jira user sends an email to the configured email then incoming mail handler will pull it from the email inbox and create a ticket to Jira and set the default reporter user and reporter.

Hi Michael,


Looks like above article is for JIRA CLOUD but, not for JIRA SERVER ?


Please confirm before informing to client pls. whether it's possible or not for Server.

It appears from what i can see its recommended to configure via Service Management,

Jira Service Management uses a built-in processor to receive and process issue requests from emails. Issues created in Jira Service Management don't require the sender to have a license to create, view, comment, add attachments, or transition issues. Read more about receiving email requests with Jira Service Management's email channel.


This link has some more detail as well...

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