Is it be possible for a Mail Handler to create tickets from emails sent by someone who does not have a Jira profile? (In this case it would be from external clients not someone from Organization ).
Your inputs are most welcome!!
i can look but i haven't done it. but i have found that it is possible.
When you set up the incoming mail handler you need to configure default reporter.
Whenever a non-jira user sends an email to the configured email then incoming mail handler will pull it from the email inbox and create a ticket to Jira and set the default reporter user and reporter.
It appears from what i can see its recommended to configure via Service Management,
Jira Service Management uses a built-in processor to receive and process issue requests from emails. Issues created in Jira Service Management don't require the sender to have a license to create, view, comment, add attachments, or transition issues. Read more about receiving email requests with Jira Service Management's email channel.
This link has some more detail as well...
This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events