Default issue type screen scheme missing in a project

Frédéric Thibert January 26, 2021

Hi,

I'm working on reorganizing the configuration of my different projects in Jira software.

In particular, I wanted to replace in each project the existing Issue Type Screen Scheme by a new one.

I have done it with no problem for several projects, but for one, after the update, the ITSS has disappeared on the project page, and now, the page is blank. Impossible to reset this part, no button to add an ITSS...

And now, it is impossible to open or create the existing tickets in this project !

I launched  an indexation for the project and also Jira globally, but nothing happens...

How can I do ?

Thanks in advance !

1 answer

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KAGITHALA BABU ANVESH
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January 26, 2021

Hello @Frédéric Thibert ,

image.png

Does the "Actions" button also hidden ?

Frédéric Thibert January 26, 2021

Hello @KAGITHALA BABU ANVESH ,

Yes, the right part of the page is blank.

Frédéric Thibert January 26, 2021

(I don't find how to paste a screenshot here...)

KAGITHALA BABU ANVESH
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January 26, 2021

Hi @Frédéric Thibert ,

 

Can you please check the permission scheme. 

Administer Projects --> are you in this permission as user / group / role ?

KAGITHALA BABU ANVESH
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January 26, 2021

I think there is a glitch i think in adding photo

image.png

Frédéric Thibert January 26, 2021

Sorry, I was no more available (diner and virtual meeting)

Just before going to  bed :

Yes I'm admin for all projects, thru a role and the "jira-administrators" group

No, I haven't this glitch...

Talk to you tomorrow !

Thank you for your time !

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