Dashboard for Request Type usage

Christopher Smith July 1, 2020

Hi All,

 

I am looking for a way to show what Request types are being used and to display what is not being used so that would report a 0 against all issues created

 

Im thinking a Bar Chart

 

Thank you in advance and i hope this question is an easy answer, i did look at the CSV Export but as we have over 3k in issues i only have the option to export page by page.

 

Chris

1 answer

1 accepted

0 votes
Answer accepted
Sachin
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 1, 2020

Hello Christopher, it is possible to show the request types that are being used using below gadget "Issue Statistics" , but it doesn't show ones that are not used.

- create a filter: project = "projectname" AND issuetype in ("Service Request", "Budget Request ", "Comms Request ", "Data Request ","IT Help")

- Add a gadget "Issue Statistics" or "Pie chart" and select "issuetype" as "Statistic Type"

Screenshot_2.pngScreenshot_4.png

Christopher Smith July 2, 2020

Thank you Sachin

 

Do you know if this can be done by all Customer request types?

I am looking to slim down my IT Portal so if there was a way to see the usage for these that would give me the result i am looking for .

 

Chris

Sachin
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 2, 2020

You can add all the customer request types in the above JQL I have mentioned, or use something like "project = "ProjectName" AND issuetype is not EMPTY"

Like Christopher Smith likes this
Rafa March 8, 2024

unfortunately this is for Issue Types; there does not seem to be an option to get statistics per Request Type.

Suggest an answer

Log in or Sign up to answer