Cannot use GreenHopper

Hi there

My licence for maintenance expired and I cant use Greenhopper anymore. I cant configure it neither. License should be perpetual (only maintenance is annually paid).

I get page with texts below

GreenHopper is currently unlicensed.

Ask someone with admin privileges to activate GreenHopper.

I'm the admin and I have no option to activate GreenHopper.


Krzysztof Kadziolka

5 answers

I recall a bug on a particular version that did that but I believe they fixed it. What version are you running and did you happen to accidently update to a version that was released after your license expired?

0 votes

Go to the list of installed plugins, expand the greenhopper line and check the licence messages there - that should tell you more about the current status.

Plugin key:com.pyxis.greenhopper.jira
License details:50-user commercial license, Standard, expires 16/Apr/13 4:00 PM
License status:License is for an older version and maintenance has expired
License SEN:BBBBBBB<valid SEN>
License key:KKKKK<valid key>

I had the same problem with an older version 6.1.4 (I think) I tried to fix it by downloading latest version. I've changed version today (maintenance was up to 16.04.2013)

Yeah I would say that it 'should' be purely because your license doesn't cover the version installed. i.e.

However, really, JIRA shouldn't allow you to upgrade OR at least warn if it will take the plugin out of date with its license.

That makes sense - you need to go back to an earlier version that your licence does cover.

As Colin says, I see the "allow you to upgrade a plugin past your licence end without warning" as a bug in Jira.

Oh looks like the new answers doesn't like long pasted URLs. Is everyone else seeing it hang off the page?

Yup, right off the right-hand side. Got a big screen, so I still see the whole lot, and the link works. But yuck.

Is it possible to buy Greenhopper maintenance for next year and upgrade it wihout valid maintenance of JIRA (our maintenance for JIRA and Greenhopper expired and we want only to greenhopper maintenance for now)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

84 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you