Browser hangs with whirlygig on Edit or delete of attachments

Jira Software/ Jira Core v 7.3.6

Each time I click Edit on an issue or delete on an attachment the please wait icon appears and keeps spinning. Nothing else happens. I can press esc or refresh the browser then so it doesn't crash the browser but I can't access these functions and possibly others.  It's not a Jira security issue. I've got the same issue on chrome, firefox or edge. Rarely it works. This has only just started happening and I haven't made any upgrades.

 

1 answer

0 vote

Hi Mark,

Are you able to show us what's occurring in your Atlassian Jira logs when you're getting the loading icon? This will help us to understand what is causing the issue.

Kind Regards,
Shannon

Hi Shannon, which logs should I be looking at? There seem to be quite a few in the log folder, though nothing around the time I just tested again.

Thanks

Hi Mark,

You can determine the location of your logs from this article:

Let us know if you have any trouble.

Kind Regards,
Shannon

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,056 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you