An error occurred while notifying that a project was created

[michel nialon]

Hi everybody,

I have the following error when I try to create a "New project with board" from backlog in Jira software.

A popup appears with "An error occurred while notifying that a project was created"

The log file atlassian-greenhopper.log says : 

2021-06-21 09:02:10,301 http-nio-8080-exec-2 url: /rest/greenhopper/1.0/welcome/createProject; user: mnialon ERROR mnialon 542x78$
java.lang.RuntimeException: An error occurred while notifying that a project was created
at com.atlassian.jira.bc.project.DefaultProjectService.notifyHandlersOfProjectCreated(DefaultProjectService.java:399)
at com.atlassian.jira.bc.project.DefaultProjectService.createProjectInternal(DefaultProjectService.java:381)

This issue is already reffered in the KB :

https://confluence.atlassian.com/jirakb/create-project-fails-with-unknown-error-in-jira-server-818580338.html

but the proposed solution (restarting the instance) does not work for me.

This happens in my test environment just after upgrading to Jira 8.13.7.

Thanks in advance for your help

Michel

[John Funk · Accepted solution]

Hi Michel,

I would go ahead and open a support ticket with Atlassian:

https://support.atlassian.com/contact/#/

[michel nialon]

Hi John,

thank you

I think I will do that

Michel