Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

After upgrade to Jira Software to 8.15 unable use Jira Sofware

I recently just upgrade our Jira server software to Jira Software 8.15.  I notice today that I am unable to create a branch from an issue.

Upon further investigation I see that I have JIra Core installed and when I attempt to perform the Jira Software Upgrade from the admin page it fails.

I checked the logs but all I get from the log is:

[GC (Allocation Failure) [PSYoungGen:....

Any help would be appreciated.


1 answer

Clark Everson Community Leader Feb 16, 2021

Hi Joe,


What type of database are you using? You may need to check the logs inside the database itself, or try updating through SSH.


Is this a production environment or a staging environment?




Hey Clark,

This is our production environment.  We are using Postgres 9.6.18.  I haven't checked the logs here yet as I would have not suspected it to be a DB issue.



ok, upon further review of the postgres logs, it looks like I am receiving an 

EST FATAL: unsupported frontend protocol 1243.5680: server supports 1.0 to 3.0 


I haven't come across this before and would assume this is not normal behavior.

I don't think the postgres error is connected to this jira issue.  We also upgraded our confluence server at the same time.  I stopped confluence and the postgres errors stopped as well.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

130 views 2 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you