7.3.0 upgrade failed

[IT Department]

We were upgading from 7.2.9 to 7.3.0

the installer encountered an error and now the License and Version lists JIRA as licensed but not installed, and there's a button to install.  Will this wipe out our current install with a fresh one?

How do you resolved this?

[Steven Behnke]

Take a backup and install it. Without a description of your upgrade we can't help you much.

[IT Department]

I just click the install button and got the same results.

We can still see all of our projects but the Software icon is missing.

[Daniel Eads]

Hi Julio, sometimes you can also trick the Plugin Manager by feeding it a marketplace URL. Since you're asking about 7.3.0 (although 7.3.8 is out, not sure if you meant that instead?), here's the URL:

https://marketplace.atlassian.com/download/plugins/com.atlassian.jira.jira-software-application/version/703000

You can also see all the versions on the marketplace here and right-click to get the download link for the version you need. In either case, your JIRA Software-related data is stored in the database and won't be wiped out by reinstalling the plugin. As Steven mentioned though, you should take a backup first just to be safe.

The steps for manually installing:

1. Go to the Manage Add-ons page
2. Click the Upload add-on button
   
3. Enter the download URL from Marketplace of the version you want to install and hit Upload

Usually that will do it - had a couple instances that didn't want to install/update Service Desk after an upgrade and this did the trick.

[IT Department]

I just gave it a shot and it failed once again.

[Daniel Eads]

That's at least some progress! Do you have access to your application logs?

[Steven Behnke]

Agreed: You need the information the system is printing to the logs.

[IT Department]

where are the logs located again?

[Daniel Eads]

It depends on your install - see this page for directions on finding where your logs are