7.3.0 upgrade failed

We were upgading from 7.2.9 to 7.3.0

the installer encountered an error and now the License and Version lists JIRA as licensed but not installed, and there's a button to install.  Will this wipe out our current install with a fresh one?

How do you resolved this?

 

2 answers

0 vote
Steven Behnke Community Champion Jul 11, 2017

Take a backup and install it. Without a description of your upgrade we can't help you much.

I just click the install button and got the same results.

We can still see all of our projects but the Software icon is missing.

Capture.PNG

 

0 vote
Daniel Eads Community Champion Jul 11, 2017

Hi Julio, sometimes you can also trick the Plugin Manager by feeding it a marketplace URL. Since you're asking about 7.3.0 (although 7.3.8 is out, not sure if you meant that instead?), here's the URL:

https://marketplace.atlassian.com/download/plugins/com.atlassian.jira.jira-software-application/version/703000

You can also see all the versions on the marketplace here and right-click to get the download link for the version you need. In either case, your JIRA Software-related data is stored in the database and won't be wiped out by reinstalling the plugin. As Steven mentioned though, you should take a backup first just to be safe.

The steps for manually installing:

  1. Go to the Manage Add-ons page
  2. Click the Upload add-on button
    Manage_add-ons_-_Staging_2017-07-05.png
  3. Enter the download URL from Marketplace of the version you want to install and hit Upload

Usually that will do it - had a couple instances that didn't want to install/update Service Desk after an upgrade and this did the trick.

I just gave it a shot and it failed once again.

Capture.PNG

 

Daniel Eads Community Champion Jul 11, 2017

That's at least some progress! Do you have access to your application logs?

Steven Behnke Community Champion Jul 11, 2017

Agreed: You need the information the system is printing to the logs.

where are the logs located again?

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