We were upgading from 7.2.9 to 7.3.0
the installer encountered an error and now the License and Version lists JIRA as licensed but not installed, and there's a button to install. Will this wipe out our current install with a fresh one?
How do you resolved this?
Hi Julio, sometimes you can also trick the Plugin Manager by feeding it a marketplace URL. Since you're asking about 7.3.0 (although 7.3.8 is out, not sure if you meant that instead?), here's the URL:
You can also see all the versions on the marketplace here and right-click to get the download link for the version you need. In either case, your JIRA Software-related data is stored in the database and won't be wiped out by reinstalling the plugin. As Steven mentioned though, you should take a backup first just to be safe.
The steps for manually installing:
Usually that will do it - had a couple instances that didn't want to install/update Service Desk after an upgrade and this did the trick.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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