Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Server 8.2.4 -- getting error after logging in. Indexing is not working

We're getting an error (details below) after logging into Jira.  Indexing is also not working.  All the tabs (Dashboards, Projects, etc) are showing blanks when click on them.  Any help is really appreciated.

 

Details

    • Exception: Syntax error
    • Resource: http://jira02:8080/s/460f9455f47666d3c3b4bea7879499b3-CDN/h7u8x4/802003/35e2f83cf7492bd577ecc05d90d8492c/2f04eb347923aa0423fccf98280aaf21/_/download/contextbatch/js/gh-manage-boards,jira.general,jira.global,atl.general,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US&whisper-enabled=true
    • Line: 8387
    • Column: 37
    • Exception: 'Calendar' is undefined
    • Resource: http://jira02:8080/s/d41d8cd98f00b204e9800998ecf8427e-CDN/h7u8x4/802003/35e2f83cf7492bd577ecc05d90d8492c/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js
    • Line: 15
    • Column: 1
    • Exception: No jira/moment
    • Resource: http://jira02:8080/s/d3c2c73ebfbadd5eb78fd3428908aac4-CDN/h7u8x4/802003/35e2f83cf7492bd577ecc05d90d8492c/2215ce00ef54a85f6638f0246e6582bf/_/download/contextbatch/js/_super/batch.js?locale=en-US
    • Line: 6
    • Column: 977
    • Exception: Unable to get property 'ManageBoardsController' of undefined or null reference
    • Resource: http://jira02:8080/secure/ManageRapidViews.jspa
    • Line: 189
    • Column: 17

 

we're also getting this error when try to index.  The error details are very long so I only copied a portion of it here.

 

Technical details

Log's referral number: 44f257c1-20dd-4050-a237-453ebd03be4f

Cause

Referer URL: http://jira02:8080/secure/admin/IndexAdmin.jspa

com.google.template.soy.tofu.SoyTofuException: When evaluating "'IndexReIndex!reindex.jspa?atl_token=' + $atlToken + '&indexingStrategy=' + $indexingStrategy": Attempted to coerce undefined value into a string.
com.google.template.soy.tofu.SoyTofuException: When evaluating "'IndexReIndex!reindex.jspa?atl_token=' + $atlToken + '&indexingStrategy=' + $indexingStrategy": Attempted to coerce undefined value into a string.
at JIRA.Templates.Admin.Index.buttonContainer(confirm-reindex.soy:64) [?:?]
at JIRA.Templates.Admin.Index.confirmReindex(Unknown Source) [?:?]
at com.google.template.soy.tofu.internal.BaseTofu.renderMainHelper(BaseTofu.java:369) [?:?]
at com.google.template.soy.tofu.internal.BaseTofu.renderMain(BaseTofu.java:322) [?:?]
at com.google.template.soy.tofu.internal.BaseTofu.access$100(BaseTofu.java:66) [?:?]
at com.google.template.soy.tofu.internal.BaseTofu$RendererImpl.render(BaseTofu.java:476) [?:?]
at com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:154) [?:?]
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:45) [?:?]
at com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:39) [?:?]
at com.atlassian.jira.web.dispatcher.JiraSoyViewDispatcher.render(JiraSoyViewDispatcher.java:48) [classes/:?]
at com.atlassian.jira.web.dispatcher.JiraSoyViewDispatcher.dispatch(JiraSoyViewDispatcher.java:38) [classes/:?]
at com.atlassian.jira.web.dispatcher.JiraWebworkViewDispatcher.dispatchViaSoyView(JiraWebworkViewDispatcher.java:120) [classes/:?]
at com.atlassian.jira.web.dispatcher.JiraWebworkViewDispatcher.dispatchView(JiraWebworkViewDispatcher.java:54) [classes/:?]
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:178) [classes/:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742) [servlet-api.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:8.5.40]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.40]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.40]
at org.apache.catalina.core.ApplicationFilterChain

2 comments

I am also seeing this behavior on Jira Server v8.2.3 on Windows with MSSQL. 

I had the same problem, and the culprit was a plugin. So maybe you could enter Jira to safe mode, and then see if you can reindex? Maybe that way you can get a clue of the plugin causing the problem, you have same issue I had.

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira

⏰ Day in the life of a Jira Admin!

Hello Community! We thoroughly enjoyed this just-for-fun conversation in the Jira Admin Group about what it's like to be a Jira Admin. For #JiraJuly, our talented designers created these graphics t...

931 views 2 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you