Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Issue/filter share is not working

Yui Matsushima
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 15, 2019

Share feature in JIRA is not working.

I cannot share notification to any user to either share the issue or the filter. This Help page: https://jira.atlassian.com/browse/JRASERVER-29867 did not help me solve this issue.

There is not such "JIRA welcome plugin" that i can add in anywhere at the setting.

Please help ASAP.

3 answers

0 votes
Avinash Bhagawati {Appfire}
Community Champion
October 15, 2019

Hi @Yui Matsushima ,

There are few configurations you need check from Jira admin permissions. If it is affecting all users then it needs to be configured from admin end. 

Thanks,

Avinash

0 votes
Yui Matsushima
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 15, 2019

Hi @Avinash Bhagawati {Appfire} 

Thank you for your support. I am not JIRA admin therefore i cannot edit the permission setting. Moreover, I don't know who will be JIRA admins at my org. Is there any way i can get help here?

Thanks

0 votes
Avinash Bhagawati {Appfire}
Community Champion
October 15, 2019

Hi @Yui Matsushima

Can you please make users are in right groups of global permission.

In this case, 

To share an issue user should have "Browse Users and Groups" global permission in Jira. 

To share a filter users should have Share dashboards and filters global permission in Jira.

Please refer below documentation on managing global permissions in Jira. 

https://confluence.atlassian.com/adminjiracloud/managing-global-permissions-776636359.html

Thanks, 

Avinash 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events