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why can't agents edit fields from a request type

Created a request type and user can enter data. once it comes in for the agent to review.  None of the columns are on the right side of the screen to be edited.

2 answers

Some custom fields don't appear until there is data in them.  Is it there when you click the edit button?

0 votes
Liam Green Community Leader Nov 05, 2020

Hi @Jeff Copper 

If it is custom fields that appear on a Customer Request Form, then they don't show on the right hand side, they show in the middle of the screen (where the description is).

Your agents should be able to edit them by clicking on them in the middle.

If you want any further information, this article discusses the different sections of the issue screen.

Hope that helps.

Regards, Liam

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