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using automation for prompt a comment

Achour Maha
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March 28, 2024

how can i can create an automation rule so i can get a notification for each new comment everytime 

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Mikael Sandberg
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March 28, 2024

Hi @Achour Maha,

Welcome to Atlassian Community!

In it's simplest form the automation would look something like this:

Screenshot 2024-03-28 at 3.21.51 PM.png 

But JSM already has a notification scheme that will notify the assignee and the watchers every time there is a change to a request, and there is also customer notifications. 

Stephen Wright _Elabor8_
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 28, 2024

And if notifications are missing, you should check the notification scheme.

See more on those schemes here - https://confluence.atlassian.com/adminjiraserver/creating-a-notification-scheme-938847330.html

Ste

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