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using automation for prompt a comment

Achour Maha
Achour Maha
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March 28, 2024

how can i can create an automation rule so i can get a notification for each new comment everytime 

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Mikael Sandberg
Mikael Sandberg
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March 28, 2024

Hi @Achour Maha,

Welcome to Atlassian Community!

In it's simplest form the automation would look something like this:

Screenshot 2024-03-28 at 3.21.51 PM.png 

But JSM already has a notification scheme that will notify the assignee and the watchers every time there is a change to a request, and there is also customer notifications. 

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Ste Wright
Ste Wright
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March 28, 2024

And if notifications are missing, you should check the notification scheme.

See more on those schemes here - https://confluence.atlassian.com/adminjiraserver/creating-a-notification-scheme-938847330.html

Ste

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