Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

user support with decision tree


how on the jira portal can we create a tree structure to guide a customer who encounters a problem?

we create questions and connections to other questions if necessary. Some parts of the tree may give the solution to the problem, otherwise the user creates his ticket.

is there a plugin to do this ?
Thx for your answer

1 answer

0 votes
Daniel Ebers Community Leader Nov 07, 2020

Hi Thierry,

not much I can come up with but the information that on this question in the past the discussion quickly went towards Confluence - using Flowchart Apps (here a link to the Marketplace) you probably could investigate further.

Probably there are also concepts that can be implemented outside Jira Service Desk for the first step but link (if the user is in a position in the tree where it could make sense) later to Jira Service Desk to let him raise a ticket.

As a last resort a developer could surely implement the idea within Jira Service Desk.
Probably a different member here on Community can say something about feasiblity and maybe even costs.

To summarize things - unfortunately there seems nothing to be available out of the box. Some solutions mentioned Confluence - which might not be an option for your userbase or use case.


Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

165 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you