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make resolution comments visible

Is it at all possible to make resolution comments visible on jira service desk cloud

1 answer

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Out of the box the customers cannot see the value of the Resolution field. It is possible with the Cloud app that we created - Advanced Portal Reports. 

Best regards,


Hi, @Boyan Angelov

Do you please know if it is now possible to show the Resolution field in the customer portal by any means?

I've been searching for a while and didn't find anything yet, so I wanted to double check with an expert.

Thanks in advance,


Hi Manuel, 

Using our app mentioned above it is possible. Out of the box unfortunately it is not.

Best regards,


Hi, Boyan.

Thanks so much for your quick reply.

Best regards,


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