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make resolution comments visible

Harold Prestage
Harold Prestage Aug 24, 2019

Is it at all possible to make resolution comments visible on jira service desk cloud

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Boyan Angelov
Boyan Angelov Rising Star Aug 26, 2019

Hello,

Out of the box the customers cannot see the value of the Resolution field. It is possible with the Cloud app that we created - Advanced Portal Reports. 

Best regards,

Boyan

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Manuel Carmona de la Cuesta
Manuel Carmona de la Cuesta Aug 22, 2022

Hi, @Boyan Angelov

Do you please know if it is now possible to show the Resolution field in the customer portal by any means?

I've been searching for a while and didn't find anything yet, so I wanted to double check with an expert.

Thanks in advance,

M

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Boyan Angelov
Boyan Angelov Rising Star Aug 22, 2022

Hi Manuel, 

Using our app mentioned above it is possible. Out of the box unfortunately it is not.

Best regards,

Boyan

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Manuel Carmona de la Cuesta
Manuel Carmona de la Cuesta Aug 22, 2022

Hi, Boyan.

Thanks so much for your quick reply.

Best regards,

M

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