Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

creating an approval button for my manager to approve certain types of request

creating an approval button for my manager to approve certain types of request.  I tried to set one up and my manager got an alert, however, there is no button to approve.

The project is created by my manager.  I search around the options and cannot my the place to configure this.  Please help.

2 answers

Hi @Kelvin Kwan ,

Is is possible to set up an approval stage for a request. Did you have a look at https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-an-approval-stage-for-a-request/ for more information?

Regards, Marco

Thank you Marco for your help.  I have created an approval and added to workflow on the project my manager created.  I created a sample ticket and placed my manager as approvers, but he haven't received the E-Mail.  When I previously used the default field "Approvers" my manager was able to get the E-Mail.  Any idea if I missed something?

Hi @Kelvin Kwan ,

Have you set the customer notification "Approval required"?

xxxxx.atlassian.net/jira/servicedesk/projects/KEY/settings/notifications/customer-notifications

 

greetings, Marco

thanks again Marco.

 

This is what I want to know, there will be two different types of request tickets,  One will required approval while the others won't.  How can I set that?

 

Best Regards,


Kelvin

Anyone help on this?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

133 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you