creating a service desk project

[Shaun Morgan]

Hi i need some help creating a service desk project even thou I was given admin access I still cant create the project and the option is greyed out.

See screenshots attached which show its greyed out as well as an error message. There is a mention of a plan issue and billing why is this showing as we are already on the premium?

Can someone please advise?

[Jack Brickey · Accepted solution]

the images are a bit confusing when taken with your text. You indicate you can’t create a project and that something is grayed out yet I don’t see anything grayed out in the images. What I see is that you have permissions to create a next-gen project but not Classic possibly. I also see an error about exceeding the number of users which is disassociated with creating projects. So I’m unsure how to proceed here. What exactly is your goal?

[Shaun Morgan]

The issue was the classic project option was greyed out. I was only able to see it after someone else who was an admin created the project for me. Even thou I was an admin before the person did it for me, I received the error that I showed in the first post

[Shaun Morgan]

Why cant I be added as admin even thou we have a premium licence

[Shaun Morgan]

[Shaun Morgan]

Why cant I be added as admin even thou we have a premium licence