Hello, I am new to atlassian community.
My colleagues have the queue link above the channels, but I cannot add it.
Are you an agent in the JSD project? Can you be assigned issue in that project?
@[deleted]
You have to press "Keep menu open" WHILE displaying queues.
Hi @[deleted] and welcome to the community!
Do you have a Service Desk license linked to your account?
Queue's is a feature specific to Service Desk and requires you to have Application Access/Product Access for JSD.
If you only have Jira Software linked to your account you will not see the Queues.
You will be able to browse the project/see the issue based on your permissions but might not have the features. Same goes for example for viewing the SLA's on an issue.
yes, I can be assigned to an issue, I just cannot see the queue
Go in search issue and then open Click the "Switch Queues" and at the very bottom is "Keep menu open".
@[deleted],
As said, if u cannot see the queues there are 2 options:
1) you don't have an Agent license assigned to u
2) JSD is not installed.
Since your colleagues do have the queues it seems more like the 1st one. Could you have an admin check your Application Access? Also check if u have the SLA's on the issue and things like that. (as they are JSD specific)
Dear Team ,
Not able to see the queue option on JIRA service desk for licence user.Please suggest
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