As said, if u cannot see the queues there are 2 options:
1) you don't have an Agent license assigned to u
2) JSD is not installed.
Since your colleagues do have the queues it seems more like the 1st one. Could you have an admin check your Application Access? Also check if u have the SLA's on the issue and things like that. (as they are JSD specific)
Hi @[deleted] and welcome to the community!
Do you have a Service Desk license linked to your account?
Queue's is a feature specific to Service Desk and requires you to have Application Access/Product Access for JSD.
If you only have Jira Software linked to your account you will not see the Queues.
You will be able to browse the project/see the issue based on your permissions but might not have the features. Same goes for example for viewing the SLA's on an issue.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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