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cannot find queue

Deleted user Sep 23, 2020


I am new to atlassian community. 

My colleagues have the queue link above the channels, but I cannot add it.

4 answers

1 accepted

0 votes
Answer accepted
Jack Brickey Community Leader Sep 23, 2020

Are you an agent in the JSD project? Can you be assigned issue in that project?

Deleted user Sep 23, 2020

yes, I can be assigned to an issue, I just cannot see the queue

Go in search issue and then open Click  the "Switch Queues" and at the very bottom is "Keep menu open".

Dirk Ronsmans Community Leader Sep 23, 2020

@[deleted] ,

As said, if u cannot see the queues there are 2 options:

1) you don't have an Agent license assigned to u

2) JSD is not installed.

Since your colleagues do have the queues it seems more like the 1st one. Could you have an admin check your Application Access? Also check if u have the SLA's on the issue and things like that. (as they are JSD specific)

Deleted user Sep 28, 2020

Thank you

Dear Team ,


Not able to see the queue option on JIRA service desk for licence user.Please suggest JSD error.JPG

0 votes

Hi @[deleted]  and welcome to the community!

Do you have a Service Desk license linked to your account?

Queue's is a feature specific to Service Desk and requires you to have Application Access/Product Access for JSD.

If you only have Jira Software linked to your account you will not see the Queues.

You will be able to browse the project/see the issue based on your permissions but might not have the features. Same goes for example for viewing the SLA's on an issue.


You have to press "Keep menu open" WHILE displaying queues.

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